1. Introduction
1.1 These Terms and Conditions (“Terms”) apply to all services provided by Damp Hub at our website https://damphub.co.uk/ (“Site”) and govern the relationship between Damp Hub and clients (“you,” “your”).
1.2 By booking a service, visiting the Site, or purchasing a report, you confirm acceptance of these Terms. If you disagree, do not use our services.
2. Definitions
- Client: The individual, agent, or entity commissioning services from Damp Hub.
- Damp Survey: A non-invasive visual and diagnostic inspection of a property to identify damp-related issues.
- Report: A written document summarising survey findings, including recommendations for remedial action.
- Force Majeure: Events beyond reasonable control (e.g., natural disasters, government restrictions, pandemics).
3. Scope of Services
3.1 What We Do:
- Visual inspection of internal and external walls, floors, ceilings, and adjacent structures.
- Moisture content analysis using electronic hygrometers, thermal imaging, and salt testing.
- Identification of rising damp, penetrating damp, condensation, and associated risks.
- Delivery of a detailed PDF report within 5 working days of the survey.
3.2 What We Don’t Do:
- Structural repairs, plastering, or chemical damp proofing.
- Mould testing or remediation.
- Guarantees for third-party contractors or previous damp treatments.
3.3 Access Requirements:
Clients must ensure unrestricted access to all areas of the property. Failure to do so may result in an incomplete survey and forfeiture of the booking fee.
4. Booking & Payment Terms
4.1 Booking:
- Bookings are confirmed upon payment of a non-refundable deposit of £50 (deducted from the final invoice).
- Full payment is due before the survey date or on the day of the survey.
4.2 Pricing:
- Prices are listed on our website and include VAT at the prevailing rate.
- Quotes are valid for 30 days from the date of issue.
4.3 Accepted Payments:
- Credit/debit card (via secure Stripe gateway), BACS, or PayPal.
- Late payments may incur a £15 administration fee or suspension of services.
4.4 Refunds:
- Refunds are only issued for bookings cancelled 72 hours in advance.
- Cancellations within 72 hours or non-attendance result in forfeiture of the deposit.
5. Cancellations & Rescheduling
5.1 Client-Requested Changes:
- Rescheduling must be requested 48 hours before the survey date.
- Failure to notify within this window results in a £30 rescheduling fee or deposit forfeiture.
5.2 Damp Hub Rescheduling:
- We reserve the right to reschedule due to Force Majeure or unforeseen circumstances. Clients will be notified as soon as possible.
6. Limitation of Liability
6.1 Accuracy of Surveys:
- Our surveys are non-invasive and based on visible evidence. Hidden or latent defects may remain undetected.
- We are not liable for issues not identified during the survey unless caused by negligence.
6.2 Report Reliance:
- The Report is for the exclusive use of the client and must not be shared with third parties without prior written consent.
- We exclude all warranties, express or implied, except those mandated by law.
6.3 Maximum Liability:
- Damp Hub’s liability for any claim arising from our services shall not exceed 200% of the fees paid.
- We are not liable for indirect, consequential, or punitive damages.
7. Intellectual Property
- The Report and all content on the Site are protected by copyright and intellectual property laws.
- Clients may not reproduce, distribute, or commercially exploit the Report without prior written permission.
8. Data Protection
- We comply with the UK General Data Protection Regulation (UK GDPR).
- Personal data is collected to facilitate service delivery, marketing (opt-in), and legal compliance.
- Data is stored securely and retained for 7 years unless otherwise required by law.
- For details, see our Privacy Policy.
9. Governing Law & Jurisdiction
- These Terms are governed by English law.
- Disputes arising from these Terms or services shall be subject to the exclusive jurisdiction of the English courts.
10. General Provisions
- Entire Agreement: These Terms supersede all prior agreements and represent the entire understanding between the parties.
- Amendments: We reserve the right to update these Terms at any time. Changes are effective upon posting.
- Severability: If any clause is deemed invalid, the remaining clauses remain in force.