Damphub Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. 

This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you interact with our website https://damphub.co.uk (the “Site”) and when you use our damp blog services (the “Services”). 

It also describes your rights regarding your personal information and how you can exercise them.

We encourage you to read this policy carefully to understand what information we collect, how we use it, and the choices you have concerning your data.

1. Who We Are

DampHub is an independent blog based in Plumstead, London, dedicated to helping UK homeowners understand what is damp, how to prevent and resolve it completely, with practical tips

Our expert guides and resources are designed to support confident, informed decisions about your home.

We aim to help you keep off:

Our Address:

78 Brookdene Road
Plumstead, London
SE18 1EJ

We act as the data controller for all personal data collected via our Site and Services, which means we determine the purposes and means of processing your personal information.

You can contact us online regarding data protection matters or visit us at our head office above.

2. Information We Collect

We collect personal data to provide our Services effectively and to enhance your experience on our Site. The types of information we may collect include:

A. Information You Provide Directly

  • Identity details: Full name, title, and contact information (email address, phone number, postal address).
  • Property details: Information relevant to your damp survey, including property address, floor plans, and photographs illustrating damp issues.
  • Payment details: When you book a service, payment data (processed securely via Stripe or PayPal) is collected. We do not store full payment card details on our servers.
  • Communication data: Records of any correspondence you send to us, such as enquiries, feedback, or support requests.

B. Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar technologies:

  • IP address and device identifiers.
  • Browser type, operating system, and language preferences.
  • Pages visited, duration of visits, and navigation paths.
  • Referring websites and search terms.

3. How We Use Your Information

Your data is processed for the following purposes:

  • Service Delivery: To arrange, conduct, and complete your damp survey and to produce and deliver reports related to your booking.
  • Customer Support: To respond to your queries, provide customer service, and improve our Services.
  • Compliance: To meet our legal, regulatory, and contractual obligations, including tax reporting and anti-fraud measures.
  • Marketing and Communications: With your explicit consent, we may send you newsletters, promotional offers, and industry updates. You can unsubscribe at any time.
  • Website Analytics: To monitor and enhance Site performance and user experience, using aggregated and anonymised data wherever possible.

We rely on several lawful bases to process your data, including:

  • Contractual necessity: To perform our agreement with you.
  • Consent: For marketing communications and non-essential cookies.
  • Legitimate interests: For business development, fraud prevention, and improving our Site and Services, balanced against your privacy rights.
  • Legal obligations: To comply with UK laws and regulations.

4. How We Protect Your Data

We take the security of your data seriously and have implemented appropriate technical and organisational measures, including but not limited to:

  • Using SSL encryption to secure data transmissions between your browser and our servers.
  • Employing trusted third-party payment processors who are PCI-DSS compliant.
  • Restricting access to personal data to authorised personnel only, subject to confidentiality obligations.
  • Regularly reviewing our security policies and infrastructure to prevent unauthorised access, data breaches, or loss.
  • Conducting staff training on data protection and privacy principles.

Despite these measures, no data transmission over the internet or storage system can be guaranteed 100% secure. If a breach occurs, we will follow applicable laws and promptly notify affected individuals as required.

5. Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law:

  • Service-related data (including reports and booking information) will be retained for 7 years in compliance with UK tax and auditing regulations.
  • Marketing data will be retained until you unsubscribe or opt out of communications.
  • Website analytics data collected via cookies will be retained for up to 26 months, after which it is anonymised or deleted.

When data is no longer required, it will be securely deleted or anonymised.

6. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service providers who assist us in operating the business, such as payment processors (Stripe, PayPal), IT support, and email marketing platforms (e.g., Mailchimp). These partners are carefully vetted and contractually obligated to protect your data.
  • Legal and regulatory authorities, if required by law, such as in response to a valid court order or to prevent fraud.
  • Third-party contractors, such as repair professionals, but only with your explicit consent and only for the specific purpose you have authorised.

We ensure that all third parties we work with maintain adequate data protection standards.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies fall into the following categories:

  • Strictly necessary cookies: Required for core website functionality, such as booking forms and login sessions.
  • Performance and analytics cookies: Help us understand how visitors use the Site, using services like Google Analytics. Data is anonymised wherever possible.
  • Marketing cookies: Used to deliver relevant advertisements through third parties, including social media platforms like Facebook.

Upon your first visit, a cookie consent banner will request permission for non-essential cookies. You can manage or withdraw your cookie preferences at any time via the Cookie Settings link located on the Site.

8. Your Rights and Choices

Under UK GDPR, you have several important rights regarding your data:

  • Access: You can request a copy of the data we hold about you.
  • Correction: If you believe any information is inaccurate or incomplete, you may ask us to update it.
  • Erasure: You may request deletion of your data, subject to certain legal exceptions (e.g., tax retention).
  • Restriction: You may ask us to restrict processing in certain circumstances.
  • Objection: You can object to the processing of your data for marketing purposes or on grounds relating to your particular situation.
  • Data portability: In some cases, you can request to receive your data in a structured, machine-readable format.
  • Withdraw consent: If you have given consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at: [INSERT EMAIL]. We will respond within 30 calendar days by legal requirements.

If you are dissatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.

9. International Transfers

Your data is stored and processed primarily within the United Kingdom and the European Economic Area (EEA). 

If any transfer outside these areas occurs, we ensure appropriate safeguards are in place to protect your data, consistent with GDPR requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. 

Updates will be published on this page with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

support@damphub.com